Lake View Chalets Terms & Conditions

Cancellation/Refund Policy:

Free Cancellation
If cancelled up to five days before date of arrival (2:00pm Check-In).

If cancelled or modified later or in case of no show 100 percent of the first night will be charged.

School & Public Holidays:

7 days notice required for cancellations or amendments otherwise no refund would be given on your Booking Deposit unless a chalet and all like chalets, can be resold.

Group Bookings (three or more units):

If cancelled up to 30 days before date of arrival only a $20 administration fee will be charged.

If cancelled or modified later or in case of no show 100 percent of the booking will be charged as originally quoted. Confirmation of guest numbers must be made 7 days prior to arrival

For all bookings there is no refund for early check-out.

The  guest accepts to have their credit card charged in the event of any cancellation.

Please Note:

Special events & promotional room rates/offers:

A No Cancellation Policy Applies, which means, no refunds or changes permitted.

Credit Card Guarantees & On-Line Reservations

Online reservations through Lake View Chalets website requires authorisation of a current & valid credit card.

Payments made on-line are made through either your PayPal Account or Paypal Guest Checkout payment gateway accepting Visa, Mastercard, or American Express Cards.

Early departure than the reserved date may not result in a refund unless the motel management approve and are able to relet the booked accommodation.

Smoking

All chalets are smoke free. Please smoke outside away from open windows, doors and other guests, especially children.

In the event of someone having smoked in the room we will engage a specialist cleaning company.

We reserve the right to charge such costs and any resulting loss of income to the registered guest. “Resulting loss of income” could be following guests refusing to stay in that booked Chalet.

Room Condition

If your room is left in an unsatisfactory state, this includes, excessive rubbish, misuse of hotel property (including Bed Linen), any unhygienic uncleanliness, excessive mess or odour in the kitchen, which causes unwarranted cleaning time by Lake View Chalet staff. The Guest will be charged a $50.00 cleaning fee.

Damage to Chalet Property

Damage to Lake View Chalets property should be reported immediately.

Assessments are done upon full cleans after check outs and non-reported damage will be automatically charged at market rates for any repairs or replacements.

Visitors

Visitors are permitted at the management’s discretion.

The registered guest is responsible for the behaviour of all persons/visitors whilst on the property. All deliberate or reckless acts that result in damage to our property, that require specialist cleaning or repair will be charged to the registered guest.

Overdue Accounts

All accounts are payable on-line. We reserve the right to charge overdue/recovery fees on all accounts not paid by due date.

Child Policy

Children 2 years of age and under are free of charge when accompanied by a paying adult and using a port-a-cot. In circumstances where additional beds or bedding are required or used, the extra person rate will apply.

Beds that are unnecessarily used that are not part of the tariff could be charged as well. We also note that it is the parent’s responsibility to supervise the child at all times while staying at Lake View Chalet. This includes supervision in the gardens and around the Spectacle and Slipper lakes.

Force Majeure

Lake View Chalets will not be in any breach of this agreement or in any way liable, if it is prevented from complying with the supply of accommodation and other related services by reason of:
Act of God, Act of Public Enemy, War, Earthquake, Riot, Fire, Storm, Flood, Explosion, Compliance with any Law of Government Restraint Order, Rule Regulations, Strikes, Lock Outs or any other cause not reasonably within the control of the Lake View Chalets.