Terms and Conditions2018-01-30T02:52:14+00:00

Lake View Chalets Terms & Conditions

Rates

All rates are quoted in New Zealand Dollars on a per night basis and include GST of 15%. All bookings are settled directly with Lake View Chalets in New Zealand Dollars.

Reservations

Age: You must be 18yrs or over.

All reservations, bookings and enquires can be made by online either through our contact form, a PayPal account or Paypal guest bookings with Visa, MasterCard or American Express.

A Confirmation Email will be sent to you directly at the Email address given on the booking form.

Need Help.

You can contact us by Email: admin@lakeviewchalets.co.nz or Phone: +64 9 4314 086

Telephone Reservations

Reservation via the phone will require full customer and credit card details.

We will process the booking and Email or post confirmation of your booking to you.

Payment will be taken in full at the time of booking via our PayPal on-line payment gateway or Guest checkout accepting Visa, MasterCard and Amex Cards.

Phone bookings require proof of ID and will be required with the presentation of the credit card that was given over the phone on arrival at Lake View Chalets.

We can also arrange Cash, Bank Transfer or Eftpos bookings but you will have to phone us: +64 9 4314 086 beforehand to make arrangements for these payment methods.

Reservations via the phone where the user does not have a credit card can be given 24hrs to use a credit card or direct credit into our accounts the full value of the stay. Depending on availability Chalets will not be held longer than this time period without a form of firm confirmation.

Reservations for Public Holidays

Long Weekends require 3 nights minimum booking.

Easter Weekend requires a 4 nights minimum booking.

All Chalets are designed to sleep up to 4 people in two separate bedrooms, a fold-out bed can be provided for an extra person.

Parents and caregivers please contact us about how many little ones you wish to bring so we can make the appropriate arrangements and manage your booking.

Arrival and Departure Times:

Check in time is 2:00pm

Check out time is 11:00am

Subject to the motel status on the day of departure, late check-out may be available, please check with reception should you require this facility. There may be a charge applied for a late check out.

Late Check-In

All Guests are required to check in by 8pm. If you are unable to check in by 8pm, please phone us on +64 9 4314 086 to arrange key collection.

Guests that do not contact us will be charged a late check in fee of $50.00.

Cancellation/Refund Policy:

Free Cancellation
If cancelled up to five days before date of arrival (2:00pm Check-In).

If cancelled or modified later or in case of no show 100 percent of the first night will be charged.

School & Public Holidays:

7 days notice required for cancellations or amendments otherwise no refund would be given on your Booking Deposit unless a chalet and all like chalets, can be resold.

Group Bookings (three or more units):

If cancelled up to 30 days before date of arrival only a $20 administration fee will be charged.

If cancelled or modified later or in case of no show 100 percent of the booking will be charged as originally quoted. Confirmation of guest numbers must be made 7 days prior to arrival

For all bookings there is no refund for early check-out.

The  guest accepts to have their credit card charged in the event of any cancellation.

Please Note:

Special events & promotional room rates/offers:

A No Cancellation Policy Applies, which means, no refunds or changes permitted.

Credit Card Guarantees & On-Line Reservations

Online reservations through Lake View Chalets website requires authorisation of a current & valid credit card.

Payments made on-line are made through either your PayPal Account or Paypal Guest Checkout payment gateway accepting Visa, Mastercard, or American Express Cards.

Early departure than the reserved date may not result in a refund unless the motel management approve and are able to relet the booked accommodation.

Smoking

All chalets are smoke free. Please smoke outside away from open windows, doors and other guests, especially children.

In the event of someone having smoked in the room we will engage a specialist cleaning company.

We reserve the right to charge such costs and any resulting loss of income to the registered guest. “Resulting loss of income” could be following guests refusing to stay in that booked Chalet.

Room Condition

If your room is left in an unsatisfactory state, this includes, excessive rubbish, misuse of hotel property (including Bed Linen), any unhygienic uncleanliness, excessive mess or odour in the kitchen, which causes unwarranted cleaning time by Lake View Chalet staff. The Guest will be charged a $50.00 cleaning fee.

Damage to Chalet Property

Damage to Lake View Chalets property should be reported immediately.

Assessments are done upon full cleans after check outs and non-reported damage will be automatically charged at market rates for any repairs or replacements.

Visitors

Visitors are permitted at the management’s discretion.

The registered guest is responsible for the behaviour of all persons/visitors whilst on the property. All deliberate or reckless acts that result in damage to our property, that require specialist cleaning or repair will be charged to the registered guest.

Overdue Accounts

All accounts are payable on-line. We reserve the right to charge overdue/recovery fees on all accounts not paid by due date.

Child Policy

Children 2 years of age and under are free of charge when accompanied by a paying adult and using a port-a-cot. In circumstances where additional beds or bedding are required or used, the extra person rate will apply.

Beds that are unnecessarily used that are not part of the tariff could be charged as well. We also note that it is the parent’s responsibility to supervise the child at all times while staying at Lake View Chalet. This includes supervision in the gardens and around the Spectacle and Slipper lakes.

Force Majeure

Lake View Chalets will not be in any breach of this agreement or in any way liable, if it is prevented from complying with the supply of accommodation and other related services by reason of:
Act of God, Act of Public Enemy, War, Earthquake, Riot, Fire, Storm, Flood, Explosion, Compliance with any Law of Government Restraint Order, Rule Regulations, Strikes, Lock Outs or any other cause not reasonably within the control of the Lake View Chalets.

The Chalets are having a winter refurbishment and will be closed until late October. Dismiss